Year at a glance

Over the last three years, Chartered Accountants ANZ has been focused on the future, in building skills, programmes and connections to develop the profession and build its resilience in a rapidly changing world.

This has comprised a range of initiatives from professional development and education, advocacy and thought leadership, new technology platforms and enhanced links to institutions around the world and to local communities.

In 2020, that focus on the future collided with the present. Australia was ravaged by a devastating bushfire season and then the COVID-19 pandemic disrupted the global economy and – almost instantly – created the most severe economic downturn in both Australia and New Zealand since the Great Depression.

In practical terms, we responded by shifting priorities and creating tailored resources to help members continue to make a difference to businesses and communities affected by the disasters.

Amid the economic volatility, many clients needed the skills of their Chartered Accountants as never before as they sought to find a way through the disruptions and save their businesses and livelihoods. Some needed strategic advice as they rapidly pivoted their business, either simply to survive or to pursue new opportunities created in the disruption.

In navigating the present, many of the forward-looking initiatives from Chartered Accountants ANZ helped to equip members to respond more effectively. These include, the digital delivery of member-based resources and the CA Program which enabled the rapid and more efficient distribution of information, fostered a closer sense of community and engagement as well as allowed candidates to continue their path to become a difference maker. As a result of the even playing field created by virtual events and knowledge sharing sessions – unbiased to geographical or practice limitations – more members were able to access our services.

We continue to protect the reputation of Chartered Accountants and maintain public confidence by ensuring members are upholding their commitment to meet high professional and quality standards through practice reviews and a professional conduct process.

The crisis of 2020 is by no means over, and its impact will be felt for many years to come. As a forward-looking professional body, our focus is still firmly on the future and our commitment to provide education, resources, advocacy and personal and professional support that is valued by members.

In doing this, our aim is to help members to both develop their own careers and to make a positive difference at a time of uncertainty and change.


Up 2.3% from 2019



Members advanced to Fellowship

Courses completed


Courses completed by members on LinkedIn Learning



Delivered 9 online exams for the first time for 8,008 candidates in 10 countries in Term 1



Members channelling feedback through the Member Insights Panel

Revenue generated


Up 2.2% from 2019



Provided over 25,000 complimentary knowledge products during our EOFY sale

Unique visitors


Our COVID-19 resources hub has been accessed by 42,768 unique visitors

Support calls


More than 6,400 proactive outbound wellbeing and enrolment support calls to members



More than 1.5 million total visits to My CA

Advocacy submissions


Advocacy submissions across Australia and New Zealand

Practice reviews


Practice reviews undertaken

People reached


People reached through earned media between April-June 2020